l111's Privacy Policy

1 Introduction & Scope

Welcome to the l111 platform. This Privacy Policy ("Policy") describes how l111 ("we", "our", "platform") collects, processes, stores, and protects the personal information of users ("you", "user") of our website and related services.

This Policy applies to all information processing activities related to all l111 services — online gaming, cricket betting, slots, live casino, crash games, virtual sports, and payment transactions. By registering on our platform or using our services, you consent to the terms of this Policy.

Alongside this Policy, our Terms & Conditions and Responsible Gaming Guidelines also apply, and we recommend reading them together.

2 Types of Information Collected

l111 collects various types of personal information, which are listed below by category:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for verification purposes)
• Email address and mobile number
• Current address
• Occupation details (where applicable)

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket number and transaction reference
• Deposit and withdrawal history
• Wallet balance and bonus usage records
• Betting and gaming-related financial activity

2.3 Technical Information

• IP address and device identifier information
• Browser type, version, and operating system
• Login time, logout time, and session duration
• Geolocation data (at country level only)
• Website navigation behavior and click patterns

2.4 Communication Information

• Live chat messages with the support team
• Email content and attachments
• Complaint and feedback records

3 How Information Is Collected

l111 collects user information through the following methods:

3.1 Information Provided Directly

You provide information directly to us when you register an account on l111, complete the identity verification process, make deposits or withdrawals, contact our support team, or participate in our promotional activities.

3.2 Automatically Collected Information

When you visit or use our platform, certain technical information is automatically collected through cookies, web beacons, and similar technologies.

3.3 Through Third Parties

We receive certain financial transaction confirmation information through identity verification services and payment processing partners (bKash, Nagad, Rocket). This information is used solely to confirm the validity of the relevant transaction.

4 Purpose of Using Information

l111 uses collected information for the following legitimate purposes:

4.1 Service Delivery & Operations

• Account creation, verification, and management
• Uninterrupted operation of gaming and betting services
• Processing deposits, withdrawals, and transactions
• Managing bonuses, cashback, and VIP benefits

4.2 Security & Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Identifying suspicious transactions and fraudulent activity
• Mandatory verification related to anti-money laundering

4.3 Legal Compliance

• Complying with applicable laws and regulations
• Providing information upon request from relevant authorities
• Dispute resolution and defense of legal claims

4.4 Service Improvement & Personalization

• Improving platform functionality
• Displaying games and offers based on user preferences
• Identifying and resolving technical issues

4.5 Responsible Gaming

We analyze user gaming behavior to identify potentially problematic playing patterns and provide assistance where needed. This is part of our Responsible Gaming Policy.

5 Information Storage & Security

l111 takes the highest level of technical and organizational measures to protect user information.

5.1 Security Measures

• SSL Encryption: 256-bit SSL/TLS encryption is used for all data transfers.
• Data Encryption: Sensitive information is stored in encrypted form on our servers.
• Access Control: Only authorized personnel can access personal information.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: A two-step verification system is available for additional account protection.

5.2 Retention Period

Your information is retained for as long as your account is active and, after account closure, for as long as required to meet legal obligations. Financial transaction records are generally kept for the period required by applicable legal requirements.

5.3 Response to a Data Breach

In the event of a data security breach, l111 will notify affected users in a timely manner and will take prompt steps to contain the situation.

6 Sharing Information with Third Parties

l111 places the highest importance on user privacy. Information may be shared with third parties only in the following limited circumstances:

6.1 Service Provider Partners

Only the minimum information necessary to operate services is shared with payment processors (bKash, Nagad, Rocket), identity verification services, and gaming technology providers. These partners operate under strict confidentiality agreements and may not use the information they receive for their own purposes.

6.2 Legal Authorities

Required information may be provided to relevant authorities in response to a valid court order, a lawful request from an investigative body, or a legal obligation.

6.3 Business Changes

User information may be transferred in the event of a business merger, acquisition, or asset transfer. You will be properly notified before any such change takes place.

7 Cookies & Tracking Technologies

l111 uses cookies and similar technologies to improve the quality of website services and enhance the user experience.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from functioning properly.
• Functional Cookies: Used to remember language preferences and other personalized settings.
• Analytics Cookies: Collect statistical information about platform usage, which helps improve service quality.

7.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly. Most modern browsers provide easy options to manage cookies.

8 User Rights

As a user of the l111 platform, you have the following rights:

8.1 Right to Access Information

You may request a copy of your personal information held by us at any time. We will make every effort to respond to your request within a reasonable time.

8.2 Right to Correct Information

If any information stored in your account is incorrect or outdated, you may request that it be corrected. Some information can also be updated directly from your account profile.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations may be subject to mandatory retention for a set period.

8.4 Right to Object to Processing

You have the right to object to certain types of data processing, including marketing communications. To make such a request, please contact our support team.

8.5 How to Exercise Your Rights

To exercise any of the rights listed above, contact us via our 24/7 live chat support or by email. We will process your request as quickly as possible. Some verification steps may be required to confirm your identity.

9 Protection of Minors

l111 is a responsible gaming platform. Our services are intended for users aged 21 and above only. We do not knowingly collect any information from minors.

The registration process includes an age verification system. If any of our users is found to be under 21 years of age, their account will be closed immediately and the associated information will be deleted.

If you believe that a minor is using our platform, please notify our support team immediately.

10 Policy Changes

l111 reserves the right to modify or update this privacy policy as needed. In the event of any significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a clear notice when you log in to the platform
• Displaying a notification on the website's main page

If you continue using our platform after the updated policy has been published, it will be assumed that you have acknowledged the changes. If you do not agree with the policy, please stop using the service and contact us.

We will always keep the latest version of the policy published on this page.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact l111's support team:

To learn more about our policies, you can visit our About Us page or read our Terms & Conditions.