Frequently Asked Questions
All Questions About l111 Answered
Deposits, withdrawals, VIP benefits, and support — find detailed answers on all topics on one page.
Welcome to l111. This FAQ page has been created to give Bangladeshi players direct and reliable answers to the most common questions. Whether you want to know how to deposit with bKash, how to receive VIP cashback, whether you can withdraw at night, or how to contact the support team — you'll find all the answers below. If your question isn't on the list, ask us directly on our 24/7 live chat.
Help & Support
Support Related Questions
Yes, l111's support team is active 7 days a week, 24 hours a day. Whether it's Eid, Puja, or any public holiday, you can reach us via live chat or email. Whether it's 3 AM or 5 in the morning — l111's support is always ready.
Before contacting support, keep your account username or registered phone number, a description of the issue, and the date and amount of the relevant transaction ready. Having a screenshot will help resolve things faster. This allows the support agent to understand your issue quickly and take action.
l111 has two support channels: first, a live chat directly on the site where you can speak with an agent in real time. Second, email support — you can write in detail to [email protected]. For urgent issues, live chat is the fastest option.
Absolutely. l111's support team provides service in both Bengali and English. This has been set up with Bangladeshi players in mind, so you can explain any issue in your own language and get help easily.
After sending an email to [email protected], an automated confirmation message will arrive in your inbox. If it doesn't appear, check your spam folder. For urgent matters, contacting the site's live chat directly is the most convenient option.
Exclusive Membership
VIP Program
At the end of each week, a set percentage of your total bets is added to your account as cashback. The cashback rate depends on your VIP level. It goes directly to your balance, so there's no need to claim it separately.
In addition to weekly cashback, VIP members get priority support, special promo offers, and at higher levels, access to personalized service. At higher tiers, a dedicated account manager may also be assigned.
l111 has four VIP levels in total: Bronze offers up to 0.3% weekly cashback, Silver up to 0.6%, Gold up to 0.9%, and the highest level, Platinum, offers up to 1.2% weekly cashback.
You can advance to higher VIP levels by playing regularly and staying active. The more you bet and spend time on the platform, the faster you create the opportunity to move from Bronze to Silver, then Gold, and finally Platinum.
Platinum is l111's highest VIP level, so reaching it requires consistent and significant activity. However, each level comes with its own benefits — cashback is available from Bronze right from the start, so there's no need to wait for Platinum.
Withdrawal Process
How to Withdraw Money
Yes, for security purposes at l111, withdrawals can only be made to a bKash, Nagad, or Rocket number registered in your own name. Withdrawal requests to someone else's number are not accepted. This rule is in place to protect your funds.
To withdraw winnings from a bonus, the wagering requirement must be met. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus. You must place bets totalling 25 times that ৳1,500 bonus — i.e. ৳37,500 in total — before winnings from the bonus become withdrawable. Wagering is calculated on the bonus amount only.
Absolutely. l111's withdrawal system is active 7 days a week, 24 hours a day. Night time or holidays are no barrier — once a request is submitted, the money generally reaches your wallet within 30 minutes to 3 hours.
Withdrawals are usually completed within 30 minutes to 3 hours. In most cases the money arrives within one hour of the request. If there is a delay for any reason, let the support team know via live chat and they will provide an update.
The minimum withdrawal amount at l111 is ৳800. Withdrawal requests below this amount are not processed. So before withdrawing, make sure your balance is at least ৳800.
Adding Funds to Your Account
Deposit Related Questions
l111 currently supports deposits through three mobile wallets: bKash, Nagad, and Rocket. These are Bangladesh's most popular and reliable payment methods. Each method ensures fast and secure transactions.
The minimum deposit at l111 is ৳500, and this applies equally to all methods — bKash, Nagad, and Rocket. With just ৳500 you can get started and take advantage of the 150% welcome bonus.
After logging into your l111 account, go to the cashier or deposit section and select Nagad. Send the amount to the designated number, then confirm with the transaction ID. In most cases your balance updates within a few minutes.
l111 does not charge any additional service fee on deposits. However, bKash, Nagad, or Rocket may apply transaction fees according to their own policies — those are set by the respective payment provider and are not under l111's control.
Yes. bKash is Bangladesh's most well-known mobile financial service, and l111's cashier system uses SSL encryption. Your transaction details remain secure. Just make sure you are sending to the correct official payment number.
Rocket is Dutch-Bangla Bank's mobile banking service. It runs on the Dutch-Bangla Bank platform, but any mobile user can open a Rocket account and deposit at l111 — having a Dutch-Bangla Bank account is not required.
Still have questions? We're always here
If the answers above didn't resolve your issue, contact our 24/7 support team directly. You can speak in Bengali — no waiting.
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